Overview
Telecious Enterprise Connect delivers full Unified Communications and contact center technology by unifying voice, video, voice mail,chatting platform, fax and email; as well as integration with CRM software
With Enterprise Connect, we offer a set of features needed for an organization to effectively start and manage inbound or outbound call campaigns. Features include unlimited ACD Queues, unlimited call agents, comprehensive reporting, real time queue statistics, real time queue monitoring, soft phone, optional predictive inbound and out bound dialing, skills based routing, and many more.
Description : Enterprise Connect Integrates all Communication Features
The Telecious Enterprise Connect Solution runs in the Cloud so you can deploy your virtual call center immediately at a low cost. The flexible architecture allows you to integrate your headquarters, remote offices, and outsourced locations into one center. They’ll operate seamlessly as one team and enable you to access talent outside your geography, eliminate overtime costs and reduce overhead.
The Telecious Enterprise Connect solution is a robust, all inclusive cloud-based unified communications solution that provides a suite of communication and collaboration features to meet your business needs. One Number One System
Benefits
Our solution has one simple objective,we want you to have an advanced contact center system without worrying the investment
| Increased Staff Flexibility. With our solution,you can have the freedom to deploy call agents anywhere you want,and make sure that your sales and marketing activities running well without any excuses, we can help you to deploy such a virtual call center that can be used everywhere as long you have internet connection or mobile phone coverage | Low Investment Cost. By using our solution, you no longer pay expensive investment cost,and you can always upgrade and downgrade your capacity at anytime you want with our advanced private cloud technology infrastructure.In addition, you don’t have to worry anymore about upgrading your phone system,because we do it regularly without disrupting your operation | Save More Money. By using our Enterprise Connect, you can save your long distance calls expense to up to 40% to mobile phones, to all cities in Indonesia, and cheap rates to calling overseas. You can even send fax to US with a very low rate |
| A Complete Call Center Solution. With advanced desktop application and seamless integration with CRM software in one solution,Telecious provides a consistent and personalized experience, making it easy to develop the solution that is right for you. | Unified Communication Capability. Our Unified Communication (UC) Client is a powerful business tool that connects your phones,email,fax, desktop and important business applications into a single, unified, easy-to-use interface. | Business Process Partnership.Telecious forms close partnership with some of leading BPO firms that will give you solution more than just technology solution. Our partners will help you to overcome problems that you don’t want to deal with in sales and marketing processes |
Example of Use
These examples illustrate some reasons why companies adopt our Enterprise Connect Solution as a virtual contact center model.
Consolidation of multiple standalone operations, including offshore operations, into a single virtual call center
- Extended call center uptime
- Standardized and unified customer support practices across all channels
- Scale to easily manage peaks and valleys in call volume
- Provide high service levels and low wait times for customers
- Agent attrition reduction
- Better agent quality
- Sales vehicle for increased revenue
Features
In Telecious Enterprise Connect you will get all features in One + Connect plus
- Receive Faxes via Email or Portal
- Send Faxes via Portal
- Advanced Call Recording
- Predictive Dialer
- Queue Call Back
- Skill based Routing
- Real time agent monitoring
- Advanced Call center statistics
- Assistance request in real time
- Agent Real time stats
- High Capacity Storage
- Desktop Application
- CRM Application Integration as required e.g Sales Force,SugarCRM,vTiger and other custom integrations
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